Unified enterprise Zero Trust developer experience by leading data-driven IA strategy for 7-person writing team, migrating 600+ docs pages and clarifying 1,000+ UI instructions.
Reduced manual writer maintenance overhead by developing AI-powered screenshot system with Cloudflare Browser Rendering and Workers AI to detect product changes and update docs.
Managed internal and community contributions to open source Cloudflare Docs site, triaging 100+ monthly pull requests to make consistent content decisions with cross-functional partners.
Tech Writer InternMay 2022 – August 2022
Cloudflare • Remote
Authored documentation for Argo Smart Routing to serve 3M+ unique monthly visitors.
Improved user experience across product docs by implementing extensible Hugo site components.
Promoted accessibility and inclusion by advocating for refined language and site improvements.
Research AssistantOctober 2021 – December 2022
Pitt Computational Social Dynamics Lab • Pittsburgh, PA
Established documentation standards and style guidelines for research team to ensure consistent data interpretation across 5+ researchers.
Endpoint TechnicianOctober 2021 – December 2022
University of Pittsburgh Information Technology • Pittsburgh, PA
Coordinated 16-person IT staff to deploy critical information systems infrastructure in accordance with industry standards for 200+ academic institution members.
Awards
Best Unified Enterprise Developer PortalNovember 2025